This is an accessibility statement from Discover Puerto Rico.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Discover Puerto Rico is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of Discover Puerto Rico. Please let us know if you encounter accessibility barriers on Discover Puerto Rico:

  • Phone: +1 787-710-8280
  • E-mail: [email protected]
  • Visitor Address: 500 Calle De La Tanca, Ochoa Building, Suite 402B, San Juan, PR 00901-1969

We try to respond to feedback within 3 business days.

Compatibility with browsers and assistive technology

Discover Puerto Rico is not compatible with:

  • Internet Explorer 11

Technical specifications

Accessibility of Discover Puerto Rico relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Discover Puerto Rico, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Discover Puerto Rico:

  1. Contributions from tourism industry: Uploaded images and videos may not have effective text alternatives, closed captions or transcripts. We cannot ensure the quality of contributions. We educate our industry partners on best practices preemptively, and address missing alternative text within 10 business days. Please contact the Discover Puerto Rico team if you encounter an issue.

Assessment approach

Puerto Rico Tourism assessed the accessibility of Discover Puerto Rico using the following approaches:

  • Self-evaluation
  • External evaluation
  • Code scanning technology that monitors and reports on violations weekly.


This statement was created on July 21, 2021 using the W3C Accessibility Statement Generator Tool.