Visitor Health & Safety Guidelines

Puerto Rico is committed to providing a safe travel experience.

Recognizing the importance of hygiene and disinfection, the island of Puerto Rico is applying locally enforced measures developed by the Puerto Rico Tourism Company (PRTC), alongside U.S. Travel Association (USTA) guidelines, to safeguard the wellbeing of guests and employees.

Upon Arrival: Airport
Getting Around: Transportation
Things to Do: Visitor Experience
During Your Stay

Upon Arrival: Airport

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All arriving passengers must complete an online Travel Declaration Form from the Puerto Rico Health Department, show a negative molecular COVID-19 test result taken no more than 72 hours prior, and obtain an Airport Exit Confirmation QR Code, which travelers will automatically receive when uploading their molecular test results to the Puerto Rico Health Department’s online portal.

Arriving travelers can access the Travel Declaration Form at www.travelsafe.pr.gov or www.viajaseguro.pr.gov.

You can download the SJU airport protocol in English and Spanish.

Get to know the entry requirements for passengers traveling to Puerto Rico.

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Travelers must get a molecular COVID-19 test no more than 72 hours prior to visiting the Island.

Only symptomatic travelers (a person who is displaying COVID-19 related symptoms) will get tested at the airport by the Puerto Rico National Guard.

The 14-day quarantine is mandated until the traveler provides proof of a negative molecular test result taken on the Island.

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Face coverings are mandatory at airports and public areas, or individuals will be subject to a fine.

Thermographic cameras monitor temperatures.

Enhanced protocols will take place at baggage claim before exiting the airport.

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An Island-wide curfew is in effect from 11:00 PM – 5:00 AM, except for emergencies.

 

Getting Around: Transportation

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Certified transportation carriers are properly disinfecting vehicles and have hand sanitizer available.

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Drivers wear gloves when handling doors and luggage. Face coverings are mandatory for drivers and passengers.

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Ride sharing options like Uber mandate face coverings for drivers and passengers, with no front seat passengers permitted.

Things to Do: Visitor Experience

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Dining

Restaurants are operating at 30% capacity, with reservations recommended, and are required to conspicuously post the number of patrons that constitutes 30%, making such posting visible to patrons inside and outside of the restaurant. 

Alcohol sales are permitted within curfew hours, as are operations of restaurant dining rooms.

Employees are required to use face coverings and floor plans are to maintain distancing protocols.

Buffets, salad bars, and self-serve options, as well as reusable menus, are prohibited at restaurants. Gloves are also mandatory when serving guests.

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Attractions

Public beaches and natural reserves are open, following social distancing guidelines and with the use of masks when not in the water. Public alcohol consumption is prohibited. 

Museums are operating at 30% capacity.

Hotel pool facilities are open at 30% capacity.

Common areas at hotels close at 11:00 PM, in accordance with the Island-wide curfew.

Marinas are open, following social distancing guidelines.

Some attractions and tours are open. Visitors should connect with their tour operators directly for additional information about operation status and specific protocols. 

Access to Old San Juan from 11:00 PM - 5:00 AM will be limited to residents and tourists staying in the area. 

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Casinos and Golf Courses

Casinos are open at 30% capacity within curfew hours.

Golf courses, across the Island, are currently open within curfew hours.

Note: Tourism businesses have an appointed Health & Safety Officer responsible for enforcing these measures.

During Your Stay

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Lodging

Most common areas at hotels will close at 11:00 PM, in accordance with the Island-wide curfew. However, high contact common public areas, such as children’s playgrounds, must remain closed for the duration of this executive order. 

Thoroughly sanitized properties that follow PRTC standards may be certified with Island-specific health certification seals.

Guests will receive a Health and Safety guide detailing the specialized measures implemented by each property individually.

We recommend visitors connect with their hotels and/or hosts directly for additional information about their specific protocols beyond these and/or if visitors have specific requests.

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Properties like hotels and small inns are:

Conducting temperature checks, screening symptoms, and disinfecting luggage in reception areas upon entry. 

Adhering to high standards of cleanliness and sanitation following thorough housekeeping procedures that abide by CDC and EPA standards.

Requiring face coverings for all guests and personnel in public areas. 

Encouraging limited capacity in elevators and other public spaces. 

Pool facilities are open to registered guests only at 30% from 5:00 AM to 11:00 PM, in accordance with common area policy. No day passes or club members permitted. Guests must wear face coverings at all times except when sunbathing or swimming. Spas are open as well by appointment. Wellness centers and spa services can operate from 5:00 AM to 10:00 PM. 

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Independent rental units that follow PRTC standards may be:

Thoroughly cleaned and disinfected, including the proper sanitation of kitchenware, glassware, and utensils.

Equipped with hand soap, hand sanitizer, and sanitizing wipes for guest convenience. 

Permitting entrance of only registered guests to the property as no group gatherings are allowed. 

A full copy of the Health & Safety Measures established by the Puerto Rico Tourism Company can be found here.